Installation or license request
Use Download for installer access, Machine ID, trial license, and activation questions.
Support
Start with the guide, then send the details needed to reproduce the issue.
Use documentation for the first response, then contact support with the application version, compressor setup, connection path, expected result, and actual result.
First Response
Support first-response topics
Choose the path that matches the current question.
Technical support
Use Documentation first, then email the exact scenario and evidence if the problem remains.
Support Package
Ask for the information that makes support useful.
A complete package shortens reproduction and review time.
What the customer should send
- Application version and license type
- Compressor family, model, and refrigerant
- Modbus TCP or RTU settings
- Expected and actual result
- Exact reproduction steps
Useful attachments
- Relevant screenshots
- Exported monitor report
- .modbussim project and .modbustest plan
- Warning or fault details
- Configuration notes without private credentials
Common Questions
Cover the first support questions before email is needed.
These answers connect directly to the permanent guides.
What should I check before the first launch?
Confirm installation, license activation, compressor selection, and connection settings.
How do I confirm Modbus TCP communication?
Verify IP address, port, unit settings, and live values in Quick Start.
How do I confirm Modbus RTU communication?
Verify COM port, baud rate, parity, address, and wiring path.
When should I use TT or VT setup?
Use the compressor family and model specified by the engineering data.
When should I use Compressor Behavior Model?
Use it for realistic, repeatable engineering validation with the selected compressor model.
How do I check a behavior CSV?
Review units, signal mapping, coverage, trends, and approved operating regions.
When can Configure Plant start?
Start it after I/O modules and compressors are selected and communication is live.
How do I validate system integrity?
Compile and activate Signal Logic, run the plant, then confirm timing, ranges, events, and reports in Control Quality Monitor.
What belongs in a support request?
Include version, setup, scenario, expected result, actual result, and evidence.
Are video tutorials available?
Use the published video cards below together with the related written guides.
Video Tutorials
Video answers for common setup and support questions.
Existing links are preserved; remaining cards stay connected to written guides.
Install and first launch
Installer, Machine ID, license activation, and first readiness check.
Start Modbus TCP and connect a controller
Configure TCP and confirm the first live connection.
Start Modbus RTU and connect a controller
Configure RTU and confirm serial communication.
Field logs, CSV trends, and approved curves
Prepare behavior evidence before model training.
TT versus VT setup
Choose the compressor family that matches the project.
Using the Control Quality Monitor
Compare commands, responses, and events.
Packaging a useful support request
Collect the files and details needed for reproduction.
Next Step
Support connects back to documentation and the commercial path.
Use Quick Start for setup, Pricing for license choices, and Download for installer or trial requests.